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How long does it take to receive a Ring keypad replacement from Ring?

My Ring keypad (generation 2) did not work out of the box. The keypad was completely dead, even after charging overnight and switching Micro USB cables. I called Ring tech support and they sent a new Ring Keypad, along with a USP return label to send back my bad keypad or else I'd be charged $50. Just wondering about how long it takes to receive the new Keypad from Ring?

1 Answer


So it should take about a week after contacting Ring Technical Support and them issuing you a new Ring keypad. For instance, if you called them on a Sunday, expect the new Ring keypad to be delivered by UPS, about 7 to 10 days after your warranty request.

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